Privacy Policy

To ensure that you have full confidence in our handling of personal data, you are advised to read and understand the terms of this Privacy Policy in detail. Upon your login into our Website, regardless of whether you register with this Website or not, you shall be deemed to accept, agree, undertake and confirm the below:


  1. Parties

1.1 Pine Capital Group (“PCG”), is a listed company under the purview of the Monetary Authority of Singapore (“MAS”). PCG is a company that has ownership and operates the (hereinafter referred to as ‘Website’). For the convenience of wording in this document, the company and the website are referred to collectively as ‘we’ or other applicable forms of first person pronouns in this document.

1.2 All natural person(s) or other subjects who log onto the website and/or register within agree to become “user(s)” of this website.

1.3 Upon logging onto the website, the user agrees to the terms and conditions set out in this agreement / and henceforth of PCG, its subsidiaries, affiliated and partners’ websites.

1.4 This Privacy Policy explains how collects, uses, shares, and protects user information obtained through the website. The terms “we,” “us,” and “our” refer to PCG or/and its subsidiaries, affiliates and strategic partners websites. When we ask for personal information it is because the information is required for contacting the user, or it is relevant for specified purposes.


  1. User Consent

Shall deem to accept, agree, comply with all the terms and limitations of this Privacy Policy:

2.1 User(s) volunteer(s), of his/her own free will and consent, or agree to disclose the personal information to us; Users can decide whether to provide us with the non-required information; if one chooses not to, the user may not be able to access or utilize our Service(s).

2.2 User agree that we may collect information through log in into the Website, registration with the Website, and/or using the Services offered by us; the user agree to the data practices described in the Privacy policy and to any changes and modifications that we may make to our Privacy Policy from time to time or in the future;

2.3 User agree that our subsidiaries, affiliates, partners and employees may contact the user in connection with the products and services that he/she may have expressed interest in (unless user has indicated that he/she does not want to receive such information).


  1. Information Collected

Information collected at the website / registration will be used for the following:

3.1 Service Usage Information

When user provides us with personal identity information that includes personal contact information (Email Address, name, personal telephone), it not only helps us to verify one’s identity (hereinafter referred to as ‘identity information’) but also user’s eligibility to read content within the website.

The information may be directly obtained by PCG, our subsidiaries and/or affiliates or through a third-party / partner service. Service usage data helps our systems to ensure the smooth operations as well as if required by any court order, any applicable law, administrative regulation or any order of any other competent government agency or to aid any investigations, if any. If user visits any links to our related third-party websites or any links of any partner websites, it means that user agree to and comply with the separate and independent Privacy Policy of such third-party website. We will not bear any liability for the contents and activities of those websites.

3.2 Cookies Policy

  • Through the use of the website, user agrees to permit us to use cookies to track actions, collect and keep all the information that is left on the website, including but not limited to an IP address, location, and other information. This could include monitor and tracking information related to usage such as access date & time, device identification, operating system, browser type and so on.
  • When user visit our Website, we use cookies to record our performance and check the effect of usage ie online advertising.
  • Cookies are usually used to record the habits and preferences of visitors in browsing the items on our Website.
  • Cookies, which enable the Website or service provider system to recognize user browser and capture and recall information, cannot be used to obtain data on one’s hard drive, email address, or personal data.
  • Cookies are a small amount of data that is sent to user browser and stored on the computer hard drive. Only when one uses the computer to access our Website can the cookies be sent to user’s computer hard drive.
  • The information collected by cookies is non-registered and collective statistical data and does not involve personal data.
  • Most browsers are designed to accept cookies. But user can opt to or set browser to disable cookies, however if so, it is possible that one may not be able to launch or use some functions of our Website.


  1. Why do we collect the information

4.1 To maintain our services

We use the information collected to deliver our services, verify user identity and validate our service operations. Given our legal obligations and system requirements, we cannot provide user with services without data like identification and/or contact information.

4.2 To protect our users

We use the information collected to protect our website, users’ info and archives. We use IP addresses and cookie data to protect against automated abuse such as spam, phishing and Distributed Denial of Service (DDoS) attacks.

4.3 To comply with regulatory requirements

We will not disclose or provide any personal information to third party sources without request from our legal case team and/or prior consent from the user. When we believe that information disclosure is appropriate, compliant to regulations, governmental requests, or it is required by any of the applicable laws, regulations, rules or by any order of courts, the information collected could be forwarded if requested by the relevant authorities.

4.4 To connect with you

We use personal information collected, like an email address to interact with user directly when providing customer support on log ins, security and collect feedbacks. Without processing the personal information, we will not be able to effectively respond to submitted requests, questions, inquiries and feedbacks. All direct communications are kept confidential (information, whether public or private, will not be sold, exchanged, transferred, or otherwise provided to any other company on any grounds without consent); and reviewed internally for accuracy.

E-mails may be used to send information updates, in addition, to newsletters, updates, related products or/and services information that we may send to users from time to time.

4.5 To measure site performance

We actively measure and analyse data (including but not limited to those in cooperation with government agencies, public affairs institutions) to understand how our services are used and communicate with users to look for and quickly fix problems.

4.6 To enforce the Terms of Use

We do not sell, trade, or otherwise transfer information or allow others to collect, use information; whether its from our subsidiaries, affiliates and trusted third parties who help us operate the website, manage our business, or provide services to you, provided that such parties agree to keep such information confidential. However, your information will not be provided to other parties for marketing, advertising or other purposes.


  1. Protecting user data

Please note that it is impossible to guarantee 100% secure transmission of data over the Internet nor method of electronic storage. As such, we request that you understand the responsibility to independently take safety precautions to protect your own personal information.

We will at best adopt appropriate physical, electronic, management and technical measures to protect and safeguard the security of your personal data. We will, to the greatest extent possible, ensure that any personal data collected through our Website shall be free from being subject to nuisance by any third party unrelated to us.

Despite of the above-mentioned technical and security measures, we cannot guarantee that the information transmitted via the Internet is absolutely safe at any time. We will not be held liable for any loss or damage arising from or caused by any event that may occur in connection with unauthorized access to your personal data, and we shall not be held liable for compensation for such loss or damage. If you are aware of any security flaws in our Website, please contact us immediately so that we can take appropriate action as soon as possible.


  1. Modification to the Privacy Policy

We reserve the right to amend the Privacy Policy from time to time and at any time. Modifications made to the Privacy Policy will be updated and published on the website. You shall regularly review the website for updated Privacy Policy, and if you do not agree to such modifications, you shall immediately stop accessing this Website. Should user continue to visit the website, it shall indicate that user agrees and agree to comply with the updated Privacy Policy.


  1. Contact Us

We are committed to respecting the freedoms and rights of our users who have placed their trust in our service. If you should have any questions, concerns, requests and comments, please feel free to contact us via email.